Popular (10)

What is the delivery time for UK orders?

We offer a signed and tracked service, meaning you can track the progress of your delivery at every stage but a signature will be required at time of delivery. Delivery is normally within 2 working days from day of dispatch. Delivery is free in the UK.
We use a couriers, who providing you have given your email address and/or mobile telephone no. at the time of ordering will email and/or text message you on the day your parcel is due to be delivered with a one hour time slot of when they expect to deliver, if you are not going to be available to receive the delivery on that day you can use the link on the email or text message to arrange another day for delivery directly.

What is the significance of having Samsung batteries in the HOVER-X?

The performance of the board is dependent on the performance of the battery. Samsung lithium-ion batteries are some of the best-performing batteries, with good ranges, rapid charging and a long life. Be wary of sellers that claim to use Samsung batteries in a product at a low price point. They may not be genuine.

What does it mean to be EN 60335-1 and EN 62133 Certified?

EN 60335-1 and EN 62133 Certified means that an internationally-recognised independent laboratory has tested the product and determined that it meets all existing European requirements for safety and safe use. In this respect, Europe has some of the most demanding test requirements in the world.
The tests include:
• Mechanical strength tests
• Over temperature tests
• Electrical safety tests
• Construction safety tests
• Fault condition tests
• Connectors safety tests
• Thermal abuse tests (battery cells)
• Forced discharge tests
• Electrostatic discharge tests
• Electromagnetic interference tests
• Radiated emissions tests
• EMF human exposure tests
• Overload protection tests
• Overcharge tests (battery)
• External and internal short circuit tests
• Over discharge tests
• Free fall tests (battery cells)
• Crash tests (battery cells)
• Drop tests
• Mold stress tests
• Moister ingress tests
• Thermal cycling tests
• Label performance tests
• Strain relief tests
• Motor overload tests
• Motor locked tests

Are you allowed to ride on UK roads?

No. As stated in the UK Highways Act 1835, you cannot ride on public roads or pathways. This is also true for electric scooters and skateboards. In Scotland it is not permitted to ride on public pavements under the Roads Act, 1984.

Sometimes I see similar looking products for less. What’s the difference?

You are likely to be buying a low-end, cheaply-manufactured board that’s been made with components that are unlikely to have any warranty and, despite what is claimed, may not have genuine test certification. In many instances they will not have been safety tested.

I have heard there are fire risks and hazards, is this true?

Many sellers are offering non-compliant boards that are made with cheap components and non-certified chargers. All HOVER-X hoverboards and chargers are built using high quality components and are certified to the latest European standard EN 60335-1. When you buy a HOVER-X you can be confident that it has been tested to the highest standards, is safe and will not catch fire.

What ages are hoverboards suitable for?

The hoverboard is recommended for 8-years old+, with parental supervision.

How many years will the tyres last?

The tyres are made of solid rubber and do not need inflating. Being made of solid rubber means they won’t suffer punctures and will have a very long life.

Do I need Bluetooth?

This is completely up to you. Bluetooth allows you to connect your phone and play music through the built-in speakers. These speakers do add extra weight and use power, so this should be considered.

Which wheel size should I choose?

The classic wheel size is 6inch (15.2cm) and it is also the most popular. Weighing just 9kg, it is the lightest – making it the most agile, portable option. Hover-X will be launching a 10-inch wheel which will be better-suited to rougher terrain. But don't forget: the larger wheel makes the board heavier and reduces its range.

Returns (4)

If I'm not 100% happy with my purchase can I return it for a refund?

We want you to be happy with everything you buy from HOVER-X. If for any reason you are not satisfied with your purchase we offer a 14 day returns policy where you can return any unused item(s), in its original packaging, provided that it is in a resalable and undamaged condition.

The refund will be for the returned items only and will exclude the original and return shipping costs.

It is important that you examine your HOVER-X product (s) carefully upon delivery. If you discover that anything is missing, incorrect or damaged, you must let us know in writing or by email. Once a product is delivered to you (or your representative) you take on the risk of damage to or loss of the product.

If I want to return a product where do I send it to?

If your not completely happy with your HOVER-X product and you would like to return it to us, it is important that you contact our Customer Care Team prior to returning the item so that the return can be recorded on your customer account. This will ensure we are aware that your product is coming back and be able to quickly process your return.

You should include a copy of the order invoice or documentation giving the order no. together with your details in with the item(s) returned. The address is :

The Dezac Group Ltd
RETURNS DEPARTMENT
Forest Vale Industrial Estate
Cinderford
Glos
GL14 2PH

When will I get my refund?

A refund will normally be made to the original payment card within 2 – 3 working days of us receiving the returned item(s).

If I have a problem what should I do?

If you experience any problems with your HOVER-X product, please contact our Customer Care Team who will try where possible to resolve the problem without fuss and without you having to return the product.

Unfortunately it is not always possible to solve a product fault without the product being returned and our Customer Care Team will be able to advise you on how to return the product to us.